Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Jewelry with custom engraving cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* Returns that are due to a change of mind will have a 5% restocking fee.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at spring@spring-jewelry.com.


Exchanges (if applicable):
We will only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at spring@spring-jewelry.com and send your item to:

Shipetze LLC (Spring Jewelry)
1625 Lexington Ave. basement store
New York, NY 10029

It’s essential that you write your full name on the envelope as it was typed when you placed the order.

If you’re returning an item simply because you’ve changed your mind (meaning the item is not defective or damaged), you’ll have to pay for the shipping of the replacement as well as the return itself.

To return your product, you should mail your product to:

Shipetze LLC (Spring Jewelry)
1625 Lexington Ave. basement store
New York, NY 10029

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.